Privacy Policy

1. Who we are

Pro Hammer Ltd (referred to in this policy as "ProHammer", "we", "us", or "our") is a UK-registered company specialising in commercial fit-out and LED display installations.

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Pro Hammer Ltd is the data controller for any personal data we collect through this website.

2. What this policy covers

This Privacy Policy explains what personal data we collect when you visit our website at www.prohammer.co.uk, complete our contact forms, or otherwise interact with us. It explains the legal basis on which we process your data, how long we keep it, who we share it with, and the rights you have.

3. The personal data we collect

• Contact information: name, email address, telephone number, business name, and project details submitted through our contact forms or by emailing us directly.
• Project information: details about your premises and requirements that you share when requesting a quote or scoping a project.
• Technical data: IP address, browser type and version, time zone setting, device information, and details about how you use our website. This is collected automatically when you visit.
• Communications: emails, calls, or messages you exchange with us.

We do not knowingly collect personal data from anyone under the age of 18.

4. Why we collect your data and the legal basis

We only process your personal data when we have a lawful basis under the UK GDPR. The bases we rely on are:

• Performance of a contract: where you have asked us to provide a quote, deliver a project, or otherwise enter into a contractual relationship.
• Legitimate interests: to respond to enquiries, deliver and improve our services, manage our business, and protect our website. We balance these interests against your rights and freedoms.
• Legal obligation: to comply with UK tax, accounting, health and safety, and other regulatory obligations.
• Consent: where you have given clear consent for us to process your data for a specific purpose. You can withdraw consent at any time.

5. How long we keep your data

• Quote enquiries that do not lead to a project: 12 months
• Active customer records: for the duration of the project plus 7 years, in line with UK tax and accounting requirements
• Website server logs and technical data: up to 12 months

6. Who we share your data with

We do not sell your personal data. We may share it with:

• Our trusted service providers (for example, email hosting, web hosting, accounting software), under appropriate data processing agreements.
• Our professional advisers (accountants, lawyers, insurers) where necessary.
• UK regulatory authorities (such as HMRC or the Information Commissioner's Office) where required by law.
• Third parties involved in delivering your project (subcontractors, manufacturers, or partners), only to the extent necessary to perform the work.

7. International transfers

Most of our processors are based in the UK or the European Economic Area. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards (such as the UK International Data Transfer Agreement, Standard Contractual Clauses, or adequacy decisions) are in place.

8. Your rights

Under the UK GDPR you have the following rights in relation to your personal data:

• The right to be informed about how we use your data
• The right of access to a copy of the data we hold about you
• The right to rectification of inaccurate data
• The right to erasure (the "right to be forgotten") in certain circumstances
• The right to restrict processing in certain circumstances
• The right to data portability for data you have provided to us
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where we rely on consent

To exercise any of these rights, please email [email protected]. We will respond within one calendar month.

9. Complaints

If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates the latest revision.

11. Contact us

For any questions about this policy or how we handle your personal data: